Testimonials 

"PCUpgrade's - Utility of the Month " PCUpgrade Magazine!"

-------------------------------------------------------------------------

If the Swiss Army developed a tool for diagnosing and treating 
common PC maladies, we think it would look a lot like PC 
Certify. " Maximum PC Magazine

-------------------------------------------------------------------------

What our customers are saying

Just a few of our many communications from satisfied customers... 

"If you have anything to do with maintenance or repair,
call these guys immediately" - John C. Dvorak

-------------------------------------------------------------------------

It is with great relief and gratitude that I can report successful tests of both controller and client software prior to rollout on our remote support system. Without your timely assistance on what was a curious issue with installshield and issued serial numbers we would have lost a valuable contract where (as is the norm), the client had left issues to the penultimate minute before seeking assistance.

Your PCDiag Pro software has already proven itself useful with our test machines; with difficult-to-diagnose issues being readily identified. 

Deploying this software (where required), in combination with our VPN remote access system, guarantees that maintaining and running diagnostics will ultimately be more time & cost effective in orders of magnitude for our organization, especially where the alternative would be to dispatch a field engineer literally thousands of kilometers into some of the most remote areas of Outback Australia.

There is a tendency to forget (even here), that within these vast areas of terrain ranging from desert to rainforest, where only corporate entities have the resources to fund IT support programs, there also live families. These families often only link to the outside world is by Satellite communications, where their children are educated on computers via the internet.

In the past, these families have had to resort to literally ‘flying out’ their machine or ‘flying in’ a field engineer when something goes awry with this valuable educational tool: A cost that some families can now barely afford due to the ‘economic disaster’ that was our recent record-breaking drout. 

Thankfully, due to your efforts and your excellent products, PC support for these people is now financially viable.

Many thanks indeed,

Vance Hampson
Task Tech Computing Solutions 
Proprietor
25 Oakdale Avenue
NERANG QLD 4211, Australia.

-------------------------------------------------------------------

Recently a customer brought in a "dead" computer and asked us to 
fix it. We spent about an hour on the PC and determined that it 
was either the power supply or motherboard or both. We explained 
to the customer that we would order the parts in and it would 
cost them nearly $300.00. They agreed to the repair and I was 
set to order the hardware when the mailman dropped off my new 
Flip-Flop card. I immediately took it to that machine and found 
that it was neither the power supply or the motherboard. They 
were both providing codes perfectly. 

Armed with that knowledge, my tech and I broke down the computer 
and started rebuilding it step by step until it failed. Each 
time we booted it we tested the system with PC Diagnostics for 
DOS to ensure the system's stability. We finally found that the 
customer had been struck by lightening and it had destroyed the 
modem. We replaced the modem and the computer worked fine.

We called the customer back and explained that we were going to 
be able to save them nearly $200.00. They were skeptical. Their 
confidence in us was gone. We explained to them that we would 
test the computer, overnight to ensure the system's reliability 
and show them the results.

We again setup PC-Diagnostics for DOS and ran the system for 8 
hours. After which we ran the system for another 8 hours using 
PC Diagnostics for Windows. After we showed the customer the 
results, all passing of course, their trust was restored, they 
gladly paid us, and referred another customer to us that day.

Thank you PC Diagnostics for helping. I wish I had purchased 
this great kit 3 years ago when I started out on my own.

Sincerely,

William Schilling, Owner/President
Doc Gadget Computers
an SPS Consolidated, LLC Company 

----------------------------------------------------------------------

On behalf of Quintum Technologies, I would like to commend your company, PC Diag, for the development of the new release of Burn-In. The ability to launch it directly from a USB key is a major factor in choosing your product. 

1.) Having the application(s) on a USB-key allows Quintum to test a product over a number of days, because of the ample storage space on the key. In the past we would typically run out of space on the floppy disk before an appropriate number of cycles had been completed. 

2.) It also allows us to add any custom DOS applications that we may wish to run. Addition vendor specific diagnostic checks are typically run on every unit. The additional space on the USB-key allows us to store and run these applications from one source. This saves us time and ultimately money in training, production and not having to support different media types. 

3.) Having enough space on one key for everything makes them all identical. Every key is instantly replaceable. If a different piece of media was needed for each application, it would be costly, confusing, and difficult at best to track and concatenate the results of a unit. 

4.) The USB-Keys act as a secondary back-up source of the test result files. The keys allow Quintum to store the results of every unit that a particular key has tested. The space allows the storage of, not only the PC-Diag logs, but the logs of the third party vendors as well. It could prove useful if the test results were ever lost due to a corporate system hard disk drive failure. Additionally we found a trend in our original application where it turned out that a particular key had an older version of a program. Since all of the result files were stored on the key, we found that all the failed units had been tested with this one key. It made it easier to analyze the issue and find the link to the root cause. The program was updated and the failures stopped. 

5.) Having the program on media that is supplied from PC Diag should reduce customer service calls. If the customer is allowed to format and partition the USB key, PC-Diag would be dealing with calls on un-supported hardware, not to mention unhappy customers. There is little time for things that do not work out of the box. Supplying the code pre-configured on approved media eliminates these potential customer issues. 6.) It is important to Quintum Technologies, Inc. to Burn-In our systems at their maximum rated temperature. We are glad to see that the Burn-In software on the PC-Diag supplied USB-key has been functioning well, continuously for twelve (12) days at temperatures ranging from 45 to 50 ºC. This was a pleasant and welcome surprise, as it is critical that the keys can survive this environment. 


Michael R. Fink
Hardware Engineer
Quintum Technologies, Inc., 


-------------------------------------------------------------------------

Hello,

Within the past week, I ordered your PC-Diagnostics lite 
program. Today I received a courtesy call from one of your staff 
asking me how I liked the program, if there were any issues and 
my overall satisfaction.

First, let me say that I have never received a call after 
purchasing a program for my computer from any other company. The 
mere fact that you take the time to do this, tells me you are a 
first class company and your staff is top notch at well.

I have no complaints whatsoever and wanted to take this time to 
thank you for providing a product to the home computer user 
where they can easily determine if their computer and components 
are working properly or if a problem exists.

Keep up the great work!

Sincerely,

Robert Holcomb

-------------------------------------------------------------------------

Support, thank you for your prompt follow up and excellent 
service on PC Diagnostics. As you know, my PC crashed last 
weekend and getting everything back in running order was quite a 
task.

I have been pleased with the performance of your program, and 
its modest price. Moreover, I am quite impressed with your 
desire to provide outstanding support to your customers.

As a retired Sr VP/General Mgr of Equifax's marketing research 
arm, Elrick & Lavidge, I remember a number of studies for major 
firms dealing with the issue of customer satisfaction. I would 
immediately classify you and your firm in the top two percent of 
companies actually dedicated to the needs and satisfaction of 
your customers.

Best regards

Rudy Rau
Colorado Springs,CO

-------------------------------------------------------------------------

"Things are going well with Burn-In. Thanks for all 
your help in the past.

We have not had any field failures in the first 6 months."

Michael R. Fink
Hardware Engineer
Quintum Technologies, Inc.,

-------------------------------------------------------------------------

top