Computer Diagnostic Products FAQ's

PC-Diag Pro Computer Diagnostics - Product FAQ'S

The Frequently Asked Questions (FAQ's) provide answers to the most common questions regarding sales and support to installation and setup. Click on a category below to go to the corresponding answers.

Questions:

»   What operating systems are compatible with PC-Diag Software?

»   Why should I use both Windows & Self Boot diagnostics?

»   How do I run the DOS version?

»   My computer will not boot in DOS mode, it always starts in Windows?

»   What is the level of technical support that PC-Diag offers?

»   What should I do if I lost or never received my product activation serial number?

»   Does PC-Diag allow me to perform batch testing?

»   Does PC-Diag USB require a special USB loopback plug?

»   How does PC Diag USB test USB devices?

»   What USB host controllers can be tested with PC-Diag  USB?

 »   Does PC-Diag NIC require special loopback plugs?

ANSWERS:

Q:   What operating systems are compatible with PC-Diag Software?

PC-Diag software is composed of two types of program: Windows and Self Booting (DOS or WinCE)

PC-Diag Windows versions are designed to run on IBM PC/AT compatible hardware running either Win 2000, 2000 Pro, 2003, XP or Vista. PC-Diag NIC requires Win 2000, 2003 and XP.

PC-Diag Self Booting (DOS) and Media Tools (DOS/WinCE) versions are universal and will run on any IBM PC/AT compatible hardware, regardless of the installed operating system. They will even run on systems with no operating system or hard disk drive.

Q:   Why should I use both Windows and Self Boot diagnostics?

Individually the above software programs cannot perform full system testing alone. 

PC-Diag Windows versions diagnostic capabilities are limited because of operating system restrictions, however they have the advantage of being able to test components with Windows drivers loaded. 

PC-Diag Pro Self Boot (DOS) is limited because the components cannot be tested with drivers loaded, however it has the ability to test components directly at the hardware level,  which can't be done in Windows. 

Used together, the two applications complement each other, offering a complete diagnostic testing array for comprehensive testing of components, which cannot be offered by Self Boot only or Windows only diagnostic programs.

Q:   How do I run the DOS version?

Create the special bootable floppy disk, insert it into the floppy drive and boot or reboot your PC.

If you have the CD insert it and then reboot your system.

If you the USB Flash Drive insert  and then reboot your system. 

If the computer starts in Windows refer to the question below:, 

Q:   My computer will not boot in DOS mode, it always starts in Windows?

Make sure your boot disk (floppy/CD/USB) is inserted before switching on or re-booting. If the computer still starts in Windows you need to change the boot drive sequence in BIOS setup, to do this you have to to enter the Bios setup and edit the information as follows: 

Switch on or Re-boot the pc and watch the screen for the key to press to enter setup (usually it's the 'Del' key, press that key while booting. 

Enter the BIOS setup and re-set the boot order to: 

1st boot: Floppy drive

2nd Boot: CD

3rd Boot USB

4th Boot: Hard Drive.

Save and exit setup, insert the PC- Diag Boot disk, the computer will re-boot and look for a boot disk in the sequence you have set above, so whichever drive you inserted your disk in, it will be found and booted from. Find more information here: Setting boot drives in BIOS Setup 

Q:   What level of technical support is offered by PC-Diag?

At PC-Diag we strive to offer best technical support for the life time of your product ownership.

Q:   What should I do if I never received my diagnostic product activation serial number, or I lost it?

Your product registration number is forwarded to you at the email address you entered in the on-line order form during purchase. Please check your INBOX first for your activation number email and then your SPAM folders next, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or any similar addresses. 

If you still cannot locate the email or if you have lost your activation code, please go to to our Support Form Page and fill out a ticket, your serial number will be retrieved and e-mailed to you.

Q:   What components can be tested by PC-Diag Professional?

The list of components includes processors, memories, hard drives, CD/DVD drives, floppy drives, video cards, sound cards, network cards, modems, USB, serial and parallel ports, keyboards, mice, joysticks and much more. for further information look here: PC Diag Pro Product Page. and  All PC-Diag Diagnostic Features

Q:   Does PC-Diag allow me to perform batch testing?

Yes, all versions except PC-Diag Lite and PC-Diag Novice allow batch testing that can be fully configured and automated.

Q:   Does PC-Diag USB require a special USB loopback plug?

PC-Diag USB does not require loopback plugs. It's uniquely designed to use most types of USB devices as a loopback, even a simple USB mouse can be used. This has the added benefit of testing both the USB device as well as the USB controller.

Q:   How does PC Diag test USB devices?

First, the PC-Diag interrogates the device about its capabilities, and then executes only those tests that will work with that device. more info

Q:   What host controllers can be tested with PC-Diag USB?

PC-Diag USB can test and diagnose UHCI, OHCI and EHCI (high speed USB) host controllers.  more info

Q:   Does PC-Diag NIC Test require special loopback plugs?

No, but some tests require the network card to be connected to the network. more info

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