PC-Diag Product Support

Supplying Diagnostics Online Since 1998

Millennium Solutions Computer diagnostics, network management PC testing software,

Support Page - PC-Diag Products

Online since 1998, welcome to Millennium Solutions for PC Diag. Inc. Computer Hardware Diagnostics, Help Desk & Data Recovery Tools and Emco Software, Remote Network, Monitoring, Management and Administration Tools.

 

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Support, FAQ's and TPR form:

IMPORTANT: 

The answers to 99% of problems with Software Authorization can be found on this page! So if you have an authorization problem, please read this page in full. before filling out the Technical Problem Report form. 

For answers to the most common questions regarding our products and usability. Click Here: Frequently Asked Questions (FAQ) 

For Non Technical Issues, Customer Service etc, click here:

 

Product Documentation, Guides & Information

SOFTWARE INFO:

PC Diag Pro Suite - Register, Activate & Getting Started Info (.doc

How to set your BIOS to Boot from a USB Drive (.doc)

How to set your BIOS to Boot from a CD-Rom (off-site info)

How to Create a Bootable Windows CD 

PC Diag Self Boot DOS CD Quick Reference Guide (.doc) 

PC Diag DOS Self Boot Quick Reference Guide (.doc) 

PC Diag DOS Self Boot Demo CD Quick Reference Guide (.doc) 

PC Diag DOS Self Boot User Manual (.doc) 

PC Diag Windows User Manual (.doc) 

 

HARDWARE INFO:

Cable Tester Manual (.pdf) 

Make your own Loop Back Plugs

FlipPOST PCI Test Card Manual (.doc)

FlipPost LapTop Test Card Manual  (.pdf)

Mini-PCI- Express Motherboard Test Card Manual (.doc) (discontinued product)

NOTE: The diagnostic codes displayed by the LED readout on our POST test cards are generated by the BIOS on the system being tested, they are not pre-programmed into the test cards.

For additional post codes not listed in our test card manuals: 

We make every effort to keep manuals up to date with the latest BIOS manufacturer POST codes, however there will always be a time lag. If your code is NOT LISTED in our manual, chances are you have a newer motherboard. Visit the manufacturer of your BIOS and download the latest BIOS  manual. In most cases, where the last post code is displayed on the POST card is generally the problem area. 

If you can't find your BIOS version in the FlipPost manual, or to keep up-to-date with the latest Post Codes, be sure to research the bios maker and the VERSION of the bios that you are troubleshooting. If you are working with an AWARD bios, then you need to visit the AWARD website and download the post code manual provided DIRECTLY from the manufacture. Manufactures include: AWARD, AMI, PHOENIX, etc... for further info see links below. 

Main Bios Manufacturer Links:

AMI BIOS POST Codes PDF

Award BIOS POST Codes PDF

BioStar: Website

Phoenix Bios, FirstBios, NoteBios: Phoenix BIOS Support

You can also visit www.bioscentral.com for additional Post Codes. 

BIOS Manufacturers normally have the downloads broken down into revision number such as AWARD version 3.5 post code manual etc, they also often have an explanation of the problem and code that is displayed on the test card. 

Payment & Shipping

PAY-PAL Orders: A receipt for your PayPal purchase will have been emailed to you at the email registered in your PayPal account. If you did not receive a PayPal confirmation/receipt, log into your account to view details/print off the transaction online. 

For Shipping Inquiries: All orders are either shipped from the USA or downloaded from the USA. All on-line orders received before 3:00pm EST (EDT) will be shipped the same business day. Orders shipped within the USA should be received in 2 to 3 business days. Other countries usually take up to 6 working days, however it can take longer in some instances.

 

Software Activation - On-Line Purchase Only

In order to receive your product activation codes you must first register your product, Click Here To Register.  

Shortly after registration, your product activation code will be sent to the email address you entered on the registration form. Please check your INBOX for your activation email, if you can't find it, check your SPAM folders, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or similar email accounts. 

To Activate Your On-Line Purchase: Please, see the Getting Started .doc file in your software download. The authorization information MUST be entered exactly as you received it in the authorization registration email that was sent to you. Copy and Paste the information exactly as you received it, this will eliminate 99% of potential problems. A few common mistakes are: forgetting to use the same punctuation or incorrect upper and lower case letters.

 

Software Activation - Direct Purchase Only

If you purchased directly through one of our Sales offices or Resellers, follow the instructions below to Register and Activate your Products. 

To Activate PC-Diag Pro Dos - Your CD and USB Flash Drives are pre- authorized for immediate use for this program. For more details see the getting started doc. on your CD or USB Flash drive. 

PC-Diag Pro Windows - This product must be registered before you can receive an authorization/ activation code. Click Here To Register. 

Shortly after registration, your product activation code will be sent to the email address you entered on the registration form. Please check your INBOX for your activation email, if you can't find it, check your SPAM folders, especially if you are using AOL, HOTMAIL, YAHOO, EARTHLINK or similar email accounts. 

To Activate PC-Diag Pro Windows - Please, see the authorization/read me file in your software. The authorization information MUST be entered exactly as you received it in the email. If you are experiencing problems simply Copy and Paste your information exactly as you received it, this will eliminate 99% of any problems you may be experiencing. Some common mistakes are forgetting to use the same punctuation or incorrect upper and lower case letters. 

 

Further information

PC DIAG DOS Usage Quick Reference Guide

 

If you have not found the answer to your technical problem above

Click Here: Technical Problem Report Form to report your problem

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Millennium Solutions, PC-Diag Computer Diagnostics