Quality Assurance (QA) and Quality Control (QC) For Computer Manufacturers

Supplying Diagnostics Online Since 1998

Quality Control & Assurance Tools

The " Benchmark" For Professional Computer Diagnostics.... PC-Diag Quality Control Solutions for PC manufacturers - PC- Diag Burnin to stress test and burn-in computer hardware and the Pro Technicians Toolkit with PC-Diag's supercharged suite of Industrial Strength Computer Diagnostics to troubleshoot and find faults in RMA computer hardware.

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Computer QA Tools

Setting up an effective Quality Control (QC) or Quality Assurance (QA), After sales and Support System will always pay dividends in reduced RMA's, reduced Tech Support Calls, and reduced Site Call Outs etc, for computer manufacturers of all sizes. Typically resulting in higher quality output, significantly lower support costs and corresponding increases in customer satisfaction and ultimately, sales and profits.

If you want to stand out from the herd for all the right reasons take a very close look at your quality control and support set-up.

If You Find You Need To:

Improve Quality Control during manufacture!
Stop defective units entering your supply chain!

Reduce RMA returns!

Eliminate 2nd or 3rd time RMA's!

Eliminate Unnecessary Site visits!

Reduce the Time Your Tech's Spend On Site!

Cut the Time Spent Dealing with Support Phone Calls!

Reduce Overall Support Costs!

Cut Customer Frustration and Improve Confidence!

Increase Product Satisfaction!

SELL MORE!

PC-Diag have the Industrial Strength solutions to help you achieve your goals!

Quality Control Solution
Fault Remediation Solution
Support Helpdesk Solution

Quality Control On The Production Line

Used by some of the biggest "Brand Names" in the business, PC-Diag Burn-In and the Pro Technicians Diagnostic Toolkit are well tried and tested. Deployed correctly they are capable of transforming your companies performance in quality control and support, with all the benefits this can bring.

PC-Diag BurnIn - THE PROVEN WAY TO IMPROVE QUALITY CONTROL

Burn in Testing should be the keystone of any computer quality control setup. The stress testing and burning in of newly manufactured PC hardware with PC-Diag BurnIn, will find and identify hardware problems and potential problems on the production line, preventing faulty computer systems entering the supply.

PC-Diag Burnin carries out accurate burn-in testing of computer hardware, benefits include:

+ finds faults on the production line

+ Verifies repaired computer hardware

+ Improves Quality Control.

+ Reduces RMA's

+ Reduces Support Costs

+ Increases Customer Satisfaction

= Increased Profits

PC-Diag Burnin includes both Self Booting and Windows Burn In Software, WILL detect multiple faults and WILL reduce the numbers of returned computer systems DRAMATICALLY.

BurnIn can prevent faulty hardware from entering your supply chain, the benefits of this will be seen in substantially reduced RMA's, reduced demand on support services, reduced call out's to site and increased levels of customer satisfaction. For Further Information Go To: PC-Diag Burn-In Software.

Burn-In comes in two versions:

Burnin - For use by small to medium system builders and manufacturers and computer technicians, purchase via download see below.

Burnin 'OEM' - Burnin OEM is customized to individual customer requirements, suitable for volume PC hardware manufacturers, contact us for further info

Burnin is site licensed starting at 6 licenses, for larger licensing quantities and Enterprise licensing please contact us: Information Request or call: +44 (0)20 3239 7287

Available as: Download or Physical Shipment + Download.

Download includes: 1 x PC-Diag Pro Self Boot Burnin Suite. 1 x PC-Diag Windows Burn in Suite. 1 x PC Diag Self Boot USB Burn In Suite. 1 x PC-Diag Windows NIC Burn in Suite.

Physical Shipment Includes: Choice of CD or USB Stick Drive or Both.

Volume Discounts: For more site licenses Contact Us

Customization: PC-Diag Burnin OEM can be customized to customer requirements, contact us for details.

more info: Burnin-in test software

Fault Verification & Remediation:

The next step is verification of faults and repairs to systems identified as "faulty" by Burn-In or diagnosing RMA returns as well as troubleshooting problems on the assembly line.

PC Repair shops and Warranty repair facilities at major pc manufacturers report that up to a third of RMA repaired pc systems are returned a second, or even a third time, with similar or additional problems. This is mainly due to inadequate fault detection procedures. In other words, when the system was returned the first time it either had multiple faults but only one was detected, or the fault was not correctly identified. In these situations PC-Diag's Pro Technicians Diagnostic Tool-kit is invaluable...

PC-Diag Pro Technicians Diagnostic Toolkit -

Containing Everything The Professional Technician Needs To Diagnose Any PC... DEAD OR ALIVE!

Combines the feature-rich set of Industrial Strength diagnostic tools in PC-Diag Professional diagnostic software, with FlipPost Duo, diagnostic cards for PC & Laptop and a PSU (Power Supply Unit) Tester in a heavy duty fabric professional tool bag. The Toolkit contains the 2 most respected diagnostic tools on the market -

FlipPost PCI & Laptop Cards - To troubleshoot pc hardware failing to boot.

PC-Diag Pro Diagnostic Suite - To troubleshoot all other problems as well as bench verify and spot-burnin repaired systems.

The Toolkit has everything the Pro Technician is ever likely to need to diagnose problems in any IBM AT compatible PC or Laptop computer hardware whether 'DEAD or ALIVE'. For Further Information Go To: Universal Diagnostic Tool-kit Spec.

The ToolKit Includes:

1 x Professional Tool Bag
1 x PC-Diag Pro Diagnostic Suite & Manuals on Bootable CD & Bootable USB Stick Drive
1x FlipPost PCI Dual Bus (PCI/ ISA) POST Test Card + Manual
1 x FlipPost Laptop Dual Bus (Mini-PCI/ LPT Port) Test Card + Manual
1 x Power Supply (PSU) Tester + Manual

The listed price for the Toolkit containing all this, is just $389.95... but we can do better than that....

Available as Physical Shipment

Volume Discounts available directly through our Shopping Cart:

We deliver Word Wide. Orders usually ship within 24 hours , please allow up to 6 working days for delivery depending on destination.

more info: Pro Diagnostic Tool kit

Computer Support Remote Helpdesk Solution:

Whether you provide your own pc support services, contract them out or are a computer support specialist, an inadequate or overloaded support setup will cost you customers and ultimately money or even your business. Even in well run support set-ups there can be room for improvement, our specialist hardware support solutions can help.

PC-Diag Windows Pro with Remote Helpdesk Diagnostics

THE PROVEN WAY TO IMPROVE COMPUTER SUPPORT!

PC-Diag Windows Professional + Remote Helpdesk Suite is an Award Winning Diagnostic Software, that simply can't be beaten for price and features. PC-Diag Windows Pro + Remote Suite is a Windows hardware diagnostic with remote capabilities, incorporating remote helpdesk software that has the ability to deploy PC-Diag Windows Pro's feature-rich set of exhaustive diagnostic tools, over LAN or WAN networks or the internet, to rigorously test & accurately diagnose problems in remote computer hardware, anywhere in the world, right from your own desk. Remote is the ideal computer support solution, allowing PC manufacturers, support specialists and in-house support departments to deal with client hardware problems anywhere in the building, or the world, without leaving their desk. Benefits include: Deal with problems promptly, send tech's out with the right parts, identify whether a problem is software or hardware and much more. For Further Information Go To: Universal Diagnostic Tool-kit Spec.

Available as: Download Only.

Download includes: 1 x PC-Diag Windows Pro Diagnostic Suite + 1 x Remote Helpdesk Consol + 5 x Remote Clients.

Volume Discounts available directly through our Shopping Cart:

OEM & Customization Options Available. PC-Diag Windows Professional can be supplied in formats for bundling etc, and customized to customer requirements. Contact us for details (see below):

more info: remote helpdesk diagnostics

For further information on PC-Diag Computer Quality Control & Assurance products, customisation, OEM & bundling options and/or volume pricing, please click the button to contact us:

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PC-Diag Lite

PC-Diag Lite Diagnostic Lite Windows based Hardware Diagnostics for Home Users, IT Students & Bundling with PCrs or Courseware...

more info...

PC-Diag Novice

Lite Self Boot & Windows Diagnostics for IT Students, Power Users & Bundling with PC's or Courseware. More Info..

PC-Diag Burnin

Burnin is purpose designed to stress test hardware on the production line or in repair facilities. Fully configurable with extensive reporting. Min 10 licenses. More Info..

FlipPost LapTop POST Card

Universal NoteBoook & Laptop POST Diagnostic Card, with Power checker. Connect thro mini PCI slot or LPT printer port, OS Independent. more info..

FlipPost PCI POST Card

Universal NoteBoook & Laptop POST Diagnostic Card, with Power checker. Connect thro mini PCI slot or LPT printer port, OS Independent. more info..

Master Tech Disk Recovery kit

Master Diagnostic & Disk Recovery Toolkit with Media Tools disk recovery software, disk cloning and editing tools. Diagnose and recover disk data from any IBM compatible hardware. more info..

Pro Tech Laptop Toolkit

Pro Technicians Laptop & Notebook Diagnostic Toolkit with Windows & Self Boot Diagnostics, USB, NIC card test software. FlipPost Laptop Card & PSU Tester. more info..

Master Laptop File Recovery

Master Diagnostic & File Recovery Toolkit with Media Tools file recovery software, disk cloning and editing tools. Diagnose and recover files and data from any IBM compatible hardware. more info..

Prices and specifications subject to change without notice
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